FOR CANCELLABLE BOOKINGS

 

"FREE CLANCELLATION (refundable booking)":

• If you cancel the reservation more than 48 hours before arrival, cancellation of your reservation is free of charge.
• If you cancel the reservation during the 48 hour-period before arrival or later you will be charged a cancellation fee of the first night.
• In case you do not arrive at all " NO SHOW", you will be charged the total accommodation cost. 
  For this reason, the hotel reserves the right to ask you to send a credit card including its period of validity or payment in advance.

 

FOR NON-REFUNDABLE, NON-CANCELLABLE RESERVATIONS

 

"BOOK IN ADVANCE AND SAVE (non-refundable booking)" and "NON-REFUNDABLE (non-refundable booking)":

• Total price of booked rooms will be charged by the hotel on the day of booking and is non-refundable.
• Changes and cancellations are not allowed. 
  For this reason, the hotel reserves the right to ask you to send a credit card including its period of validity or payment in advance.

ACCOMMODATION RULES

MEDICA HOLDING CZECH s.r.o. 
Registered office: Sokolská 1339, 373 41 Hluboká nad Vltavou
Registration No.: 289 87 667
Registered in the Commercial Register kept by the Regional Court in České Budějovice, Section C, Insert 22259
As the Operator of WELLNESS HOTEL DIAMANT*****

MEDICA HOLDING CZECH s.r.o. hereinafter also referred to as the “Provider” and WELLNESS HOTEL DIAMANT***** as the “Hotel”. 

 

I.    Guest Accommodation
1.    Guests are obliged to register at the Hotel reception and fill in the registration form with all the required information. 
2.    Accommodated guests must be duly logged in the Guest Register by presenting their valid ID card or passport. Foreigners are registered in the Accommodation Log.
3.    By signing the registration form, guests agree to respect these Accommodation Rules, which are available at the reception. 
4.    Check-in is possible from 3:00 pm, check-out is until 12:00 pm. Early check-in or late check-out are possible by prior arrangement and subject to the occupancy of the Hotel. If the room remains occupied after 12:00 pm, the Hotel reserves the right to charge a late check-out fee of up to 2,000 CZK. The full price will be charged after 4:00 pm. In the event the Hotel is fully booked, the luggage can be moved to a designated room. 
5.    The specific room within the booked category is determined exclusively by the Provider. Guests’ requests are not binding on the Hotel but can be considered depending on availability. 
6.    Extension of the stay at the request of the guests is possible only subject to the actual occupancy of the Hotel. 

 

II.    Rights and Obligations of Accommodated Guests

1.    The number of persons per room corresponds to the number of persons registered for accommodation. Guests are obliged to notify the number of guests upon check-in.
2.    Guests are obliged to:
-    read and follow the Accommodation Rules;
-    pay the price for accommodation and other services;
-    properly use the accommodation premises, keep all accommodation areas tidy and clean;
-    protect the accommodation facilities from damage;
-    respect quiet hours between 10:00 pm and 7:00 am. Should a guest violate this obligation, the Provider reserves the right to remove the guest from the Hotel. In this case, the guest must pay 100% of the reservation at the Hotel. The Provider is also not obliged to arrange alternative accommodation for the guest;
-    turn off water taps, lights, electrical equipment, close windows and balcony doors and the main entrance door to the room before leaving the room.
3.    Without the prior consent of the Provider, the guests may not:
-    make substantial changes to the accommodation premises (move furniture or equipment, etc.);
-    bring weapons, ammunition and explosives into the Hotel;
-    use open flames;
-    smoke – all areas of the Hotel are non-smoking; the Hotel may charge a fee of 5000 CZK for violating this prohibition due to special cleaning and painting of the room;
-    use own electrical appliances, except for personal hygiene appliances and laptops and/or tablets. 
4.    For safety reasons, children under the age of 10 are not allowed to be left unattended in the room and/or other areas of the Hotel. Children should only use the lift under adult supervision.
5.    Guests can meet their visitors in the Hotel’s public lobby. If you wish to take your visitors to your room, please inform the Hotel reception. Visitors cannot use accommodation services. It is possible to pay additional fee for breakfast for your visitors.
6.    Dogs and other animals can only be accommodated with the prior consent of the Provider and for a fee.

 

III.    Safety, Liability

1.    Guests are obliged to get acquainted with the Provider’s fire evacuation plan. Evacuation plan is available in each Hotel room and at the Hotel reception. 
2.    The Provider is not responsible for the guests’ personal belongings.  Guests are kindly requested to place valuables such as jewellery, cash, cameras and passports in the in-room or Hotel safe. Guests are required to leave the safe open at the end of their stay. Guests are kindly requested not to bring or leave valuables worth more than 100,000 CZK  in the hotel. 
3.    Dogs and other pets can be accommodated for a fee by prior arrangement.
4.    Guests are liable for any and all damage under the laws of the Czech Republic.

IV.    Complaints

1.    Any complaints, suggestions or concerns should be raised during your stay either with the receptionist or the Hotel Manager.
2.    The authority supervising consumer protection and the body responsible for the out-of-court settlement of consumer disputes is the Czech Trade Inspection Authority, with its registered office at Gorazdova 1969/24, Praha 2, Postcode 120 00, www.coi.cz. 

V.    Final Provisions

1.    Guests are obliged to comply with the provisions of these Accommodation Rules. Should a guest seriously violate these Accommodation Rules, the Provider is entitled to terminate the guest’s stay before the expiry of the agreed accommodation period.
2.    Cancellation terms and fees are subject to the booking or accommodation agreement.
3.    These Accommodation Rules are valid from 10.2.2025.